Accounts Billing Service of Georgia
ABS Manage
Medical billing workflow support for patient receivables and revenue cycle teams.
ABS Manage gives healthcare practices a structured process to manage open balances, patient communication, and follow-up activity without manual spreadsheet tracking. From first statement to escalation review, your team gets one clear operating view.
Built and supported by the Accounts Billing Service of Georgia team.
Medical billing focused
Statement + email + SMS automation
RCM escalation-ready
ABS Manage Workflow
Day 1: Patient balance file imported
Day 5: Statement and reminder cadence begins
Day 12+: Follow-up queue and escalation review
Product Snapshot
- Designed for healthcare providers and medical groups
- Patient balance intake and workflow launch
- Automated statements, email, and SMS reminders
- Role-based task routing for billing teams
- Payment promise and dispute tracking
- Escalation pathways for unresolved balances
Product Features
Everything needed to keep patient A/R moving in a controlled workflow.
Built for real-world medical billing and revenue cycle operations.
Account Intake
Import patient balances and launch each account into a standardized follow-up workflow in minutes.
Automated Patient Communication
Trigger statement, email, and SMS touchpoints automatically so outreach stays on schedule.
Follow-Up Work Queues
Route tasks by status and assignee so billing teams can prioritize accounts that need action now.
Payment and Dispute Tracking
Record payments, disputes, and promise-to-pay updates with full visibility at the account level.
Audit Trail and Reporting
Every communication, note, and status change is timestamped for compliance and reporting clarity.
Escalation Pathways
Move unresolved balances into defined next steps without losing communication history or context.
Workflow
How ABS Manage supports medical billing follow-up from first touch to next action.
The flow below reflects a practical patient receivables cadence that helps teams improve consistency, reduce manual chasing, and keep account status current.
Day 1
Account import and validation
Open patient balances are uploaded, validated, and assigned to the right workflow with account notes and responsibility tags.
Day 5
Statement and reminder cadence
Patient statements and digital reminders are issued automatically based on your approved communication schedule.
Day 12
Billing team follow-up queue
Accounts without resolution move into active work queues so staff can prioritize outreach, disputes, and payment plans.
Day 21+
Resolve or escalate
Paid and settled accounts are closed cleanly, while unresolved balances can be routed to the next approved escalation pathway.
Communication and workflow logic in every stage
- Statement, email, and SMS touchpoints are triggered automatically at configured intervals.
- Every outreach action, note, and status update is recorded in a single audit trail.
- If payment is posted or a dispute is opened, the workflow can be paused, updated, or resolved immediately.
- Escalation options stay available for unresolved balances after internal follow-up is complete.
Client Testimonials
Feedback from healthcare teams using ABS Manage in production.
"ABS Manage gave our team a clear path for patient balance follow-up. We have less manual admin, faster outreach, and much better visibility into every open account."
Multi-Site Medical Group
"Our billing staff now works from one queue instead of disconnected reports. ABS Manage helped us standardize reminders and reduce aging balances."
Specialty Clinic
"The workflow is easy to adopt and the communication cadence is consistent. We can see what has been sent, what is pending, and what needs escalation without extra follow-up calls."
Physician Practice
"ABS Manage makes collaboration between front-desk, billing, and management much smoother. Everyone sees the same account status and next action."
Regional Healthcare Network
"The platform helped us keep patient communication timely and documented. The ABS team understood medical billing realities and helped us implement a process that works."
Independent Provider Group
FAQ
Questions about launching ABS Manage.
Launch ABS Manage
Strengthen your medical billing workflow with ABS Manage.
Talk with Accounts Billing Service of Georgia to configure account intake, communication cadence, and escalation rules for your practice.